“I wanted to thank you for coming up to Boulder and helping us iron out our problems with our model. Without your in-depth knowledge, we could have been searching for a solution to our tank level calibration problem for a long time. In fact we were searching for a solution for some time before we contacted you. Your expertise saved us significant time and we appreciate it. Your assistance and product support since we purchased the software has been exemplary.”
City of Boulder (CO)

“Your technical support is always prompt, knowledgeable, and responsible in getting back to answering my questions... Dealing with MWH Soft has been the best so far in my professional experience of dealing with companies that provide water and wastewater modeling software. Please keep up your good work. Thank you.”
CH2M Hill (CA)

“I just wanted to write this email to MWH Soft Support to thank you for the BEST tech support I have ever dealt with. It isn’t often you receive as intelligible, prompt, and courteous service as you provided.”
HydroScience Engineers, Inc. (CA)

“Thanks for such a fast turn around, you guys are great!”
West Yost & Associates (CA)

“I would like to thank you for all your help putting my model together. I can’t thank you enough. You have been such big help.”
Clay County Utility Authority (FL)

“Now that's fast customer service! Thank you.”
Butler County Dept. of Environmental Services (OH)

“I just wanted to thank you for adding this enhancement... This enhancement has literally saved me hours of work. Thanks.”
Carollo Engineers (AZ)

“Thanks for getting back to us so quickly! This great customer service is why I continue to promote and use your software products.”
PACE Engineers, Inc. (WA)

“Thank you very much for all your help. I'm sure I never would have found the resolution to the problem without your help. You were above and beyond the call of duty on this one and we do appreciate it.”
CH2M Hill (MO)

“Thanks for turning this around so fast! You guys have been such a big help.”
Hazen and Sawyer (MD)

“Thank you for the quick response time! We've loaded the UDF file, and it's exactly what we were looking for! The information from this tool will help us immensely to populate data. It works exactly as we wanted in populating the tables in the shapefiles.”
City of Toronto (Canada)

“Thank you so much for helping me out. I really do appreciate the support you provide.”
Olsson Associates (NE)

“Thanks again for the web presentation, it was very well-done. I think that the tools you demonstrated will help speed our watershed delineation process, even if we only get to do the pre-processing steps with the software on this particular project. The washoff EMC calculation tools will also be a big help.”
RBF Consulting (CA)

“I just wanted to let you know how impressed I am with your support. I am an engineer working for the Spartanburg Water System. We had a major water main break yesterday and I needed to immediately determine what lines to close without lowering the pressure at the hospital downstream. Your CSM was at a conference, but within one hour he had called me back and emailed me the files he converted from our GIS. I downloaded the EPANET program and within a few hours had all our questions answered. I have placed purchasing the Infowater software as an agenda item in this month’s commission meeting. Your CSM’s responsiveness is impressive.”
Spartanburg Water System (SC)

“I am continually amazed at the level of customer support provided by MWH Soft... as always, you came through with flying colors! Thanks to everyone in your organization. Besides having an excellent product, your customer service is exemplary. Wishing you and your company all the success you deserve.”
Mount Pleasant WaterWorks (SC)

“You are very prompt and provide easy instructions, as always. You provide the BEST tech support of any software company, thank you!”
MHM Engineers (CA)

“Wow, you guys really are good. Looking to put all the competition out of business?”
Greeley and Hansen (IL)

“Thanks for your help. I appreciate MWH Soft’s excellent client care.”
Indian Health Service (NM)

“Thank you so much. I really appreciate your patience and your promptness in sending us this message. We will continue working on implementing your suggestions. Thank you.”
Orchard-Hiltz & McCliment (MI)

“Thank you for all of your help. We really appreciate your understanding.”
Carter & Sloope, Inc. (GA)

“Thank you very much for all of your help. Thank you for walking through the process step-by-step. I also appreciate your follow-ups and speedy reply. Thanks.”
City of Charlotte (NC)

“I’d also like to mention that I have always a positive experience with you helping me with general questions and technical support. I do not hesitate to contact you with questions because you really do know the software and are able to answer my modeling questions and resolve any software issues. It is refreshing to be able to contact you for technical support knowing that I’ll actually get a reply that answers my question or debugs my model. This quality client support is a major reason why we prefer H2OMAP and will continue to use it in the future. Thanks again.”
ESM Consulting Engineers LLC (WA)

“Your suggestion worked very well and was exactly what I was looking for. Thank you for your quick and accurate reply!”
City of Steamboat Springs (CO)

“I wanted to write and say thank-you for your help.”
PACE Engineers, Inc. (WA)

“I just wanted to thank you both for the absolutely wonderful technical support you have provided while I was learning the software on a project with a very short time period to produce a deliverable. You were always available when I needed help. Your excellent technical support is even better than what you advertise.”
MJM Engineering, PLLC (NY)

 “Thank You for a quick response. I followed your easy instructions. It is always pleasure to communicate with You.”
Veolia Water Indianapolis, LLC. (IN)

“I was wrong, indeed the problem was with the modelID that links the model to the geodatabase. There were about ten features that had null. Thanks for your help. Some day I hope to give you a challenge. A problem that is not so easily fixed.”
City of Idaho Falls (ID)

“Thanks...You’ve got to love it when a company’s COO responds to your request the next day!"
Integra Engineering (CO)

“Thanks for the quick response!”
RBF (CA)

“Thanks a lot for the HELP.”
Transco (UAE)

“What would we do without you? :) The tips you provided were great. I could not have completed this without your assistance, so thank you very much for your insight into making this work for us :) It's always good to get an extra pair of eyes onto these things, and when it comes to the crunch, I always know that you will point us in the right direction. Thanks for your help :)"
MWH Brisbane (Australia)

“That's awesome! Thanks.”
WOODARD AND CURRAN (MA)

“Thank you and I am Grateful to all of you.”
Transco (UAE)

“Thanks for all your help and continued outstanding customer support. I will talk to you soon.”
Louisville Water Company (KY)

“I want you to know I appreciate the level of detail you went into. Your explanations were easy to follow and understand. Thank you for your time and assistance.”
Bohannan Huston, Inc. (NM)

“I'm thrilled to tell you that my model now runs with real data and is generating results that we've waited years to see!”
City of Saskatoon (Canada)

“MWH Soft has the most awesome fast response to questions. I remind our $$ people of that fact every year when we sign up for support. Thank You.”
MHM Engineers (CA)

“Wow, that was fast! Thanks.”
East Bay Municipal Utility District (CA)

“Once again you have solved all of our problems. Thank you so very much. I sure love working with you.”
City of Gresham (OR)

“Wow! I am very impressed! Great Work! You're the best.”
PACE Engineers (WA)

“Once again the MWH Soft tech support comes through with flying colors!! I followed your great instructions and everything works fine. Many thanks!.”
Mount Pleasant Waterworks (SC)

“I'm extremely impressed with the support and service you provide. Thanks!”
Pierce County Sewer Utility (WA)

“I just wanted to say "Thanks" for your help getting our H2OMAP Sewer model up and running over the last couple days. Our big presentation of the model to our client went very well, and we couldn't have gotten there without your guidance and assistance. Thanks again.”
Rothberg, Tamburini & Winsor, Inc. (CO)

“Your support was not only timely, but very responsive...and extremely helpful. Thanks for the great service.”
City of Lacey (WA)

“Thanks very much for your help, you are always quick to respond and precise.”
Robert Bein, William Frost & Associates (CA)

“That's amazing! Less than 1/2 hour turnaround! (Unfortunately I don't have broadband at home so I'll pick it up Monday).”
MWH EMEAI (UK)

“Thank you so much for your excellent support service.”
Metrowater (New Zealand)

“The information that you have provided is very useful and I would like to thank you for your assistance over the phone. I look forward to working with you whenever a need does arise. Thank you for your assistance.”
City of Paramount (CA)

“You provided great support again.. And again. I didn't expect to get much help at 4:45 on Friday... But you took care of me.”
CH2M Hill (OR)

“I received the converted model. It works quite well. Thank you for your help.”
City of Houston (TX)

“Thank you! That worked great! I appreciate your timeliness in getting back to me!”
Truckee Meadows Water Authority (NV)

“Thank you all for the excellent support!”
City of Waco (TX)

“Thank you so much! I have to say that this was the most pleasant experience with a tech-support call that I have ever had! I wish Microsoft et al could be like this. Thank you again.”
E2 Consulting Engineers, Inc. (CO)

“WOW!! Incredible customer service!!!... and you can quote me on that!”
Kennedy/Jenks Consultants (CA)

“Thank you so much for a super fast response and for providing such an excellent support!”
Carollo Engineers (CA)

“I want to extend a sincere thank you to you for your timeliness and help.”
City of Lee's Summit (MO)

“I would just like to say that I am very impressed with your product, H20MAP. But more importantly, I am awe-struck with the willingness, or should I say eagerness that your technical support staff shows in answering my questions.”
The Focus Corporation Ltd. (Canada)

“Thanks again for your superior and responsive customer service.”
Kennedy/Jenks Consultants (CA)

“Thanks again for providing such an excellent support!”
Carollo Engineers (CA)

“Thanks for the quick feedback.”
Kennedy/Jenks Consultants (CA)

“Thank you for your quick response and excellent customer service. It was a pleasure speaking with you.”
City of Palo Alto (CA)

“MWH Soft is certainly the best for customer service.”
Gardner Engineering (UT)

“Excellent! All my previous problems are solved with your DLL file. I have no problem importing a pipe shapefile or use background map as a spatial reference. Thank you very much. I will let you know if something is wrong again in the future. Good job!”
MWH Americas, Inc. (IL)

“Thanks!!! MWH Soft provides unparalleled service!!”
Kennedy/Jenks Consultants (CA)

“Thank you so much for your quick response. Being a new user, I was concerned that my conversion problem would take a while to be resolved. The update file to fix the export problem was sent so quickly that I lost no time working on my project. Thanks again for great customer service.”
Hillsborough County Water Dept. (FL)

“Thanks for your help in troubleshooting the software issue with H2ONET. Thanks again for providing such an excellent support! I am so glad you are a part of the MWH Soft team.”
Carollo Engineers (CA)

“I just wanted to inform you that your technical support has been prompt, clear, and accurate. I am now getting standard and fire flow runs throughout the City which are providing accurate pressures and flows... I am confident that I can begin updating my model with new developments, as they occur within a rapidly growing community. ”
City of Steamboat Springs (CO)

“I would like to thank you for your prompt and friendly service....H2ONET is an excellent package.”
Rand Afrikaans University (South Africa)

“Thanks for your quick reply, much appreciated.”
Redland Shire Council (Australia)

“Thank you for the great support - You have been very helpful.”
Carter and Burgess, Inc. (AR)

“Just wanted to pass along a note of appreciation for all the hard work that you and your guys have put in and the technical assistance that you guys have provided. You guys are definitely providing the industry with the best possible hydraulic modeling program along with exceptional customer service.”
Los Angeles Department of Water and Power (CA)

“We have been using H2ONET for several years. We are very happy with both the program and the technical support. They are quick to answer questions and have incorporated our requests for additional features in the new versions. Prior to choosing H2ONET we reviewed many of the available packages.”
Los Angeles Department of Water and Power (CA)

“Thank you!!!! If MWH Soft ever needs or wants a testimonial from me regarding your products or customer support you've got it.”
City of Renton (WA)

“I just got this morning the new update patch that allows the ODBC Output capability I requested. WOW! Thanks once again for your prompt response to my request. I am impressed and grateful.”
Earth Tech (Canada)

“Thanks again for all of your help. When people ask me what I think about H2ONET, I always rave about the wonderful customer service and technical assistance.”
Alameda County Water District (CA)

“Thanks for your assistance. You all are such a great team.”
Park Water Company (CA)

“Thanks for the QUICK response. I wish all software companies acknowledged problems and corrected them the way your team does. Keep up the great work. BTW: The new update patch works perfect. Thanks.”
Daniel Boyle Engineering Corporation (CA)

“I am really speechless now. Your support is, no doubt, number one. You have the best technical support in the world. I don't think there is any software vendor like you at all.”
Black and Veatch Corp (MO)

“I just wanted to let you know that I am very pleased with all the technical support I receive from your group. Not to mention the quality of communication between us. Without realizing we are forming a team in which you guys give me the tools and knowledge and my work gives MWH Soft recognition for its software product. My clients are very pleased!. I also want to mention that I am positively surprised by the kindness and good attitude of your staff. They just recently helped me merge two important models, and their dedication and patience were impressive. This is great. Keep up the good work!”
CGvL (CA)

“World class support. I give you 2 thumbs up.”
Black and Veatch Corp (CO)

“I just wanted to thank you for your responsiveness. It is a pleasure working with you.”
Camp Dresser and McKee, Inc. (MA)

“We recently won a model build/calibrate/investigate for Hobart Water. A key component of the win was the use of H2ONET and the reliability of support.”
MWH Asia (Australia)

“Wow Thanks Your support is fast!”
Eastern Municipal Water District (CA)

“Your staff has always stepped up and helped when I needed help. They are great to work with, very friendly and knowledgeable.”
Southern Nevada Water Authority (NV)

“I would like to thank you for providing EXEMPLARY technical support on H2ONET. Our client was very impressed and thinks the world of you.”
MWH Americas, Inc. (CA)

“Today, I needed assistance with the H2ONET software package. Your technical staff walked me through the necessary steps to obtain a solution to my problem. He was extremely professional and knowledgeable. I really appreciated his prompt response and patience. I wanted to inform you about my experience with your employee. He represented your firm well by his exemplary customer service conscientiousness. I commend him for a job well done.”
Memphis Light, Gas and Water Department (TN)

“Our gratefulness for your immediate response and assistance is beyond words and again thank you so much for that….and in our own simple way in expressing our heartfelt gratitude, we are inviting you to visit us here and be our guest to see and experience one of the most beautiful white (sand) beach in the world.”
Kalibo Water District (Malaysia)

“You guys have proven to be more than worthy of your claims to be the best in customer service and attentiveness in the modeling industry.”
Los Angeles Department of Water and Power (CA)

“Thank you so much for the quick response time.”
Sear Brown Group (CO)

“Please extend my thanks to your staff for all their support and willingness to help.”
HDR (CA)

“Thank you very much for your assistance and it is ok with our project.”
ACE International (Lebanon)

“Thank you again for the quick transfer of the files, it's very helpful to our clients.”
C.T. Male Associates, P.C. (NY)